Delivery Charges

You can confirm the delivery cost to your chosen address by entering your postcode during the checkout stage on our website. Alternatively, and for non-mainland UK addresses please contact a member of our team for further information by calling 01538 398 488 or by email [email protected].

Standard (mainland UK)

Free

Click and Collect

Free

Items being installed by our team (mainland UK)

Free

When will my order arrive?

As the majority of our items are made to order, we will contact you upon completion of your items to arrange a convenient delivery date and time. Please make a note of the expected delivery date when you place your order, as this should give you an idea of when our team will be in touch. If you’ve ordered several items, we will usually deliver everything together once all your items are complete. However, if you need an item urgently, please let us know and we’ll do everything we can to help.

Re-roofing

Please call for delivery / installation times

Cushions/Scatter Cushions/Cushion Bags

Delivered in approximately 8 weeks

Heaters

Delivered in approximately 1-2 weeks (depending on availability)

Furniture

Please call for delivery / installation times

Infill Sections

Please call for delivery / installation times

Cabinets

Please call for delivery / installation times

Canvas Panels/Roof Liners

Delivered in approximately 8 weeks

Bungee Cords/Straps

Delivered in approximately 1 week

Yes, please contact us by calling 01538 398 488 or by email to [email protected] for a delivery/shipping quotation.

We use a specially selected courier service to deliver cushions, accessories and canvas panels. Where possible, we aim to deliver furniture in our own vans with a two-man delivery team. However, in some circumstances, such as long haul deliveries or unusual routes, we may use a specially selected courier service.

Our Click & Collect service is ideal if you want the convenience of shopping online, and you are happy to collect your items in person. You can order your items online and then we will let you know when they are ready to collect from our workshop in Leek, Staffordshire. Everything can be done at a time that’s convenient for you and it saves you a delivery charge too!

We always try to make deliveries on time but occasionally things don’t go quite as planned. We apologise in advance if your order gets delayed. We will always try our best to let you know if we can’t get to you on time.

When you place an order, please be aware that it’s your responsibility to let us know of any difficulties we may have when delivering to your property (for example, narrow doorways). We need safe access to your garden, so please make sure the route is clear. If you have any questions or queries about this, please contact a member of our team by calling 01538 398 488 or by email to [email protected].

We're partnering with Treedom to plant a Breeze House forest

We've pledged to plant a tree with every installation, creating a forest of cacao and coffee trees in Ecuador.​